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Yep @amenbreak I appreciate where you are coming from.

'We' the people of the internet behind our sometime faceless usernames never know who we are dealing with or what people are like.

A little story from us in the brewing world:
There is this guy all British breweries know, lets call him Terry for annonymity, well Terry collects beer memorabilia and Terry comes across as manic, demanding and persistent to the point where you are given no option but to be rude to Terry and tell him to F-off.
After our first encounter of Terry we learned from another brewer that Terry was actually autistic and really doesn't mean any to frustraite brewers.
It can be hard to be polite when you get contacted in all possible ways within the space of 10-20mins, then he'll chase those messages up, txt msg, phone call, email, facebook, twitter etc etc All in a very blunt or matter-of-fact manner.

Now we know better and do our level best to treat Terry with the kindness and respect he deserves, when we have new stuff we now shoot Terry a txt msg and let him know so he can send us a Stamped Addressed Envelop. And he's very thankful in response.

So the moral is, we don't know people, we don't understand their circumstances and we all need to learn to think twice. And yeah, I know this is actually really hard sometimes as all the above proves and for us in the brewery we learned from our mistakes.

Cheers