Hi guys,
Good traders in the marketplace:
@anal og : https://www.modulargrid.net/e/users/view/44826 Great seller! Good communication and everything as discussed.
@Bobje : https://www.modulargrid.net/e/synthesis-technology-e350-morphing-terrarium Good communication and no problem at all with the sale
@lewisinspace : https://www.modulargrid.net/e/rossum-electro-music-morpheus very good communication, easy and fast shipment
@PinPinKula : i do NOT recommend doing business with this user. Very rude and unreliable user. I ordered a micro Ornaments and Crime on 16th of August and today, 21st of October, I still haven't received what i paid for: a micro Ornaments and Crime with black knobs and buttons. On top i had to pay twice the delivery costs (13,5 EUR when it was actually 8 EUR) due to some problems with the delivery (according to DHL the address was wrong). When i finally received the module on 9th of October (!!) to exactly the same address it was sent on the first time it was white buttons and knobs. After contacting him to ask why was that he confirmed to send them and after 12 days i received the following answer from him: "...you might as well go make music then worry about color scheme of your modules, but thats me.. you do what you want.". This user made me regret using Friends & Family when paying through PayPal.
Please check the following discussion of the group "Modular Synthesizer Sales and Trade (Europe)" about him of the 30th of September on Facebook, it seems there is a lot of people unhappy with his way of doing business: https://www.facebook.com/groups/698742386919180/permalink/1917748588351881/?sale_post_id=1917748588351881-- asdfqwer
asdfqwer For gods sake, how unappreciative people can be, so sad, really. I have sent this customer a module he bought right away, then the package got lost or misplaced in Berlin for a month and a half or so. I filed for an investigation at the post office, followed it through and before the results of the investigation came back package moved and postman tried to deliver it to his address - that is per tracking info (obviously the address was right, i have shown the customer a picture of the package). He didnt pick the module up and the module came back to me stamped as if it couldnt be delivered. So of course shipment had to be paid again at the cost price if the module was to be sent the second time. I actually proposed for us to find out how and why it didnt get to him in the first place on account of it happening also the second time but in the end customer complied with trying his luck again without getting to the bottom of things.
All in all, I cared about this package a lot, went to post office numerous times, filed documentation, had conversations with the dispute department at the posts headquarters, was checking tracking regularly if it moved, basically everything i could and much more then the customer could or would. So in the end module came to him and he found out i have mistakenly mounted the knobs of the wrong color. He warned me about that and told me to send the correct color to which i said i will and I did that a day latter. 5 business days latter he comes back asking me if i have sent them, to which i replied that i did and then he suspiciously asked me when this had occurred to which i replied the day after he warned me about it and with a comment that since this was agreed on and it was confirmed that the knobs were sent he might as well make music with the module rather then worry about the color scheme of the module which he already knew will get sorted out.
I mean, for real, it seemed like the module was unusable if it didnt have the correct color of knobs. Based on that impression i think the comment is fair and actually positive - it surely does focus on whats important here, does it not? In no way did i not follow through with the deal and do my best to recover the misplaced package or rectify my mistake which is, lets be frank, a surface kind of mistake . That doesnt preclude it from being respected which it was, however it precludes it from being a point of such vicious accusations which are represented in this writing to which i am replying. The module works as it should, is built like a tank, i have a gazillion of happy campers and i still think that if you got the wrong knob colors and if you got confirmed the right knob colors are coming your way you might as well use the module and not get worked up about the color scheme. Amen.
Pinpinkula